Terms & Conditions

Effective Date: 1/20/2026

By requesting a quote, scheduling a service, or using the website of Prestige Touch Cleaning, LLC (“we,” “our,” or “us”), you agree to the following Terms & Conditions. These terms govern all residential and commercial cleaning services provided by Prestige Touch Cleaning in the State of North Carolina.

Services Provided

Prestige Touch Cleaning, LLC provides residential, commercial, and move-in/move-out cleaning services. The scope of work is based on the service selected and any add-ons agreed upon at the time of booking.

Any services not listed in the agreed scope may require additional time and fees.

Quotes & Pricing

All quotes provided by Prestige Touch Cleaning, LLC are based on the information provided by the customer
Pricing may change if the condition of the space differs significantly from what was disclosed
Excessive buildup, heavy soil, pet hair, or additional requested tasks may result in added charges
Quotes are estimates unless stated otherwise

Scheduling & Access

The client is responsible for providing safe and timely access to the property
Utilities (water and electricity) must be active at the time of service
If access is not provided, the appointment may be considered a late cancellation

Pets

Clients must notify Prestige Touch Cleaning, LLC in advance if pets are present
Pets must be secured during the cleaning unless otherwise agreed
Prestige Touch Cleaning, LLC reserves the right to refuse service if pets pose a safety risk

Cancellations & Rescheduling

We request at least 24 hours’ notice for cancellations or rescheduling
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee
No-shows may be charged a fee

Payment Terms

Payment is due prior to the start of cleaning services
Accepted payment methods will be communicated at the time of booking
Failure to submit payment before service may result in cancellation or rescheduling
Any additional services requested on-site must be approved and paid for before completion
Non-payment may result in suspension of future services

Satisfaction Guarantee

If you are not satisfied with your cleaning:

Please notify Prestige Touch Cleaning, LLC within 24 hours of service completion
Photo or video documentation may be required to clearly identify the areas of concern
Upon review, Prestige Touch Cleaning, LLC may offer a re-clean of the affected areas at our discretion
Requests made after 24 hours or without sufficient documentation may not be eligible
Refunds are not guaranteed and are issued at the discretion of Prestige Touch Cleaning, LLC

Breakage & Damage

Prestige Touch Cleaning, LLC takes reasonable care while performing services
Any damage or breakage must be reported within 24 hours of service
We are not responsible for pre-existing damage, normal wear and tear, or improperly installed items

Health & Safety

Prestige Touch Cleaning, LLC reserves the right to refuse or discontinue service if conditions are deemed unsafe or unsanitary, including but not limited to:

Biohazards
Pest infestations
Mold beyond normal household conditions
Aggressive animals

Limitation of Liability

To the fullest extent permitted under North Carolina law:

Prestige Touch Cleaning, LLC shall not be liable for indirect, incidental, or consequential damages
Our liability is limited to the cost of the cleaning service provided

Website Use

All content on this website is the property of Prestige Touch Cleaning, LLC and may not be copied or used without permission.

Governing Law

These Terms & Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Changes to These Terms

Prestige Touch Cleaning, LLC reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Us

For questions regarding these Terms & Conditions, please contact us.